Karma mechanic needed...
Mar. 6th, 2018 08:06 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
grammarwoman...because I think mine desperately requires a tune-up.
So! Called the doc's office, where his nurse explained that the insurance wouldn't cover the initial prescription, so they went with an alternative. That's great, I said, but shouldn't I have been informed? Oh, I don't know why the doc didn't do that! she said. Is the new prescription easy to swallow? I asked, Because my kid has sensory issues with swallowing pills. Um, she said, I'll have to ask the doctor about that. (A point, mind you, that I brought up to the doc at our appointment, and one of the reasons he chose the initial prescription.)
The ped finally calls me back a couple of hours later, explaining the change, and giving me some advice on how to get the kid to consume his medicine. Great!
So at the pharmacy, I ask the price for the initial prescription, and gulp at the answer, then proffer the manufacturer's rebate the doc had suggested. This screws up everything, and the records for the secondary authorization are lost or reset or something; evidently the whole chain's system has been borked for a while and routinely messes with patient records. FABULOUS. So can I have the revised prescription? I asked, getting desperate. Oh no, she said, we put that one back, and you'll have to get a new prescription from the doctor.
I just about lost it there, but put on my game face and walked out without violating any statutes or anything.
3 TIMES. 3 TIMES I'VE BEEN THERE. A WEEK AFTER THE APPOINTMENT, AND I STILL CAN'T GET THE FUCKING MEDS.
And just to rub it in, I got a shipment from the medical supply that services my CPAP needs, and they included the wrong filter and two masks when I asked for a new headstrap. I called them to ask So Very Politely about getting the correct parts, and they never called me back.
Tomorrow I will get good news if I have to threaten somebody for it.
So! Called the doc's office, where his nurse explained that the insurance wouldn't cover the initial prescription, so they went with an alternative. That's great, I said, but shouldn't I have been informed? Oh, I don't know why the doc didn't do that! she said. Is the new prescription easy to swallow? I asked, Because my kid has sensory issues with swallowing pills. Um, she said, I'll have to ask the doctor about that. (A point, mind you, that I brought up to the doc at our appointment, and one of the reasons he chose the initial prescription.)
The ped finally calls me back a couple of hours later, explaining the change, and giving me some advice on how to get the kid to consume his medicine. Great!
So at the pharmacy, I ask the price for the initial prescription, and gulp at the answer, then proffer the manufacturer's rebate the doc had suggested. This screws up everything, and the records for the secondary authorization are lost or reset or something; evidently the whole chain's system has been borked for a while and routinely messes with patient records. FABULOUS. So can I have the revised prescription? I asked, getting desperate. Oh no, she said, we put that one back, and you'll have to get a new prescription from the doctor.
I just about lost it there, but put on my game face and walked out without violating any statutes or anything.
3 TIMES. 3 TIMES I'VE BEEN THERE. A WEEK AFTER THE APPOINTMENT, AND I STILL CAN'T GET THE FUCKING MEDS.
And just to rub it in, I got a shipment from the medical supply that services my CPAP needs, and they included the wrong filter and two masks when I asked for a new headstrap. I called them to ask So Very Politely about getting the correct parts, and they never called me back.
Tomorrow I will get good news if I have to threaten somebody for it.
(no subject)
Date: 2018-03-07 03:05 am (UTC)(no subject)
Date: 2018-03-07 01:33 pm (UTC)(no subject)
Date: 2018-03-07 04:19 am (UTC)(no subject)
Date: 2018-03-07 01:34 pm (UTC)(no subject)
Date: 2018-03-07 03:52 pm (UTC)Are you sure it wouldn't help to let some of your anger and frustration bleed through?
(no subject)
Date: 2018-03-07 04:58 pm (UTC)(no subject)
Date: 2018-03-07 05:48 pm (UTC)(no subject)
Date: 2018-03-08 01:46 am (UTC)(no subject)
Date: 2018-03-07 08:38 pm (UTC)I hear you about being a "paste a fake smile on it, walk away, and complain to other people" type, but may I offer a suggestion? If you say, to someone like the pharmacy clerk, something like, "I understand that this is complicated, but I got the prescription a week ago, I've been here three times, and my son still doesn't have the medication he needs, is there anything you can do to help me? I'm really worried about him," sometimes that unlocks something in their
heartssystem. The aim is to position them as your ally against difficulties, rather than as the difficulty you're beating your fists against; sometimes when you cast people in that role, they play it.That said, if you've already tried it or the staff there are heartless or feeble, I've got nothing except endless sympathy and shared outrage. ARGH.
(no subject)
Date: 2018-03-08 01:44 am (UTC)Wow, was that a ridiculous amount of effort.
(no subject)
Date: 2018-03-08 01:54 am (UTC)(no subject)
Date: 2018-03-08 02:12 am (UTC)(no subject)
Date: 2018-03-08 05:25 am (UTC)(no subject)
Date: 2018-03-08 02:48 pm (UTC)